Samsung responds to reviewer complaints about its Galaxy Fold phone

Samsung has issued a statement about its new, folding phone as early photos of tech reviewers with their shiny new toys were replaced on social media (and in numerous columns) with complaints from those same tech reviewers about problems with the phone’s screen.

Apparently a number of reviewers either mistakenly destroyed their phone screens or had the screens bork on them after a few days of use. It’s not a good look for Samsung.

However, our own Brian Heater had his hands on the Samsung phone, and has had nary a dent in his two days of use.

He wrote:

This sort of thing can happen with pre-production models. I’ve certainly had issues with review units in the past, but these reports are worth mentioning as a note of caution with a product, which we were concerned might not be ready for prime time only a couple of weeks ago.

At the very least, it’s as good a reason as any to wait a couple of weeks before more of these are out in the world before dropping $2,000 to determine how widespread these issues are.

All of that said, I’ve not had any technical issues with my Samsung Galaxy Fold. So far, so good. A day or so in does, however, tend to be the time when the harsh light of day starts to seep in on these things, after that initial novelty of the company’s admittedly impressive feat begins wane.

In its response, the company is bravely forging ahead and (sort of) blaming the messenger for not using the thing correctly. The phones will go on sale in the U.S. on April 26 as planned.

No less esteemed a tech reviewer than Recode’s Walt Mossberg called the response from Samsung “Really weak“.

Here’s the statement in full:

“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.

Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”

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